World Traveling Military Family

Laundry, Laundry, and MORE Laundry!

Well things are starting to find their places around here and we're FINALLY able to do some laundry...which is a whole story in itself!

We had our new washer & dryer (seen in previous post) on Sat when we got the house key, the guys who delivered it did a quick test run with it and left.  We stayed Sat & Sun in TLF so we didn't use it.  We saved all our laundry to wash here at the house on Monday with the new appliances.

Monday arrives and Mr. B shows up early (7 am) to meet the gas man and throws in the 1st load of laundry, which has the majority of the boys jeans in it as they really needed jeans washed.  I arrive at a little after 8 am and realize it's not a pretty situation, Mr. B is irked because the washer froze up in mid cycle and has locked our clothes INSIDE!

He finds the manual and tries everything to get it undone, nothing works!  He calls Best Buy where we bought it from (as soon as they open at 10 am) and the manager says he'll call him back, 6 hours later we haven't heard from him and call Best Buy back.  Surprise, Surprise that manager is no longer on shift and another manager tells him he'll call him back.  An hour or so later he calls back with a 1-800 number to call.

Mr. B calls the number and finds out that the earliest someone can come is Wed (today) meaning out clothes were locked wet in the washer from Mon AM to Wed AM!  The repairman came today and got the door opened but told Mr. B it would take 3-5 days to order the part!  You gotta be kidding me!  We're already in such desperate need for the boys jeans that I hand washed them and used the dryer.  Anyone who has hand washed jeans knows just how fun it is trying to get them wrung out!

We decide there is NO WAY we can wait 3-5 more days for clean laundry and call Best Buy AGAIN and tell them we want a solution today!  We play another round of Best Buy managers not getting right back to us, thankfully the middle-woman was great and did call us several times!  They end up calling the guy who sold us the set (I guess he's the head of that dept.) and said he would be calling us to resolve it.  He calls Mr. B and tells him that he is heading to Georgia (3 hours away) to go get us a new one.  

This evening around 5 pm he PERSONALLY showed up and delivered our new washer, and we are washing clothes like crazy!  I have to say we were so irritated with Best Buy we were ready to just return the set and go to Lowes and get one today.  I was dead set on NOT shopping at Best Buy again and not spending the $$$ that we had planned to spend there for the upcoming holidays.  Best Buy is lucky for this employee and he single-handily saved our business for the store.  This is probably the most we've seen anyone go above and beyond for customer service since we've returned to the states.

I tell ya we can't get a dull week around here......

posted by Mrs. B @ 7:24 PM